OEM
DTS/22
Customer Insight Manager
AI platform, Advanced NLP
Customer Insight Manager (CIM), powered by Datanomers' advanced NLP, fuels your organization with Omni-channel conversation analytics to empower you with proactive insights so you can prevent customer attrition, up-sell/cross-sell and keep your customers happy. CIM is an AI platform that understands your customers attitude while they are conversing with your customer support personnel via chat, email or voice. CIM detects and provides you with insights into what is utmost (uppermost) on their mind using world-class natural language processing. What products or services are they discussing; are they pleased or unhappy with them? What is their attitude with the customer support being provided to them? Most importantly, are they at risk of attrition?
Differentiators
- Product Sentiment Oversight
- Real Time Issue Insight
- Premium Customer Support
Solution
CIM detects and provides you with insights into what is utmost (uppermost) on the customer’s mind using world-class natural language processing. What products or services are they discussing; are they pleased or unhappy with them? What is their attitude with the customer support being provided to them? Most importantly, are they at risk of attrition?
Features
- Product Sentiment Oversight
- Real Time Issue Insight
- Premium Customer Support
Client end Requirment
We will provide recommendations, depending on the type of implementation.
Architechture
Technical Specifications
- AI / Natural Language Processing – Understands Customer Attitude
- Operates Proactively – In Real time
- Accepts Omni-Channel Inputs – Chat / Email / Voice
- Easy to Trial – Input your customer logs, CIM gives you the insights
- Easy to implement – Connectors to legacy systems, no need to rip and replace
- Rich Reporting and Analytics
- Actionable Intelligence – So that Management can react timely and take up remediation
Target Clients
Any Enterprise / PSU / Govt having a large Client base and wanting to improve customer experience management.
Use cases
CIM detects and provides you with insights into what is utmost (uppermost) on the customer’s mind using world-class natural language processing. What products or services are they discussing; are they pleased or unhappy with them? What is their attitude with the customer support being provided to them? Most importantly, are they at risk of attrition?
Differentiators
- Product Sentiment Oversight
- Real Time Issue Insight
- Premium Customer Support
Solution
CIM detects and provides you with insights into what is utmost (uppermost) on the customer’s mind using world-class natural language processing. What products or services are they discussing; are they pleased or unhappy with them? What is their attitude with the customer support being provided to them? Most importantly, are they at risk of attrition?
Features
- Product Sentiment Oversight
- Real Time Issue Insight
- Premium Customer Support
Client end Requirment
We will provide recommendations, depending on the type of implementation.
Scope
Architechture
Technical Specifications
- AI / Natural Language Processing – Understands Customer Attitude
- Operates Proactively – In Real time
- Accepts Omni-Channel Inputs – Chat / Email / Voice
- Easy to Trial – Input your customer logs, CIM gives you the insights
- Easy to implement – Connectors to legacy systems, no need to rip and replace
- Rich Reporting and Analytics
- Actionable Intelligence – So that Management can react timely and take up remediation
Target Clients
Any Enterprise / PSU / Govt having a large Client base and wanting to improve customer experience management.
Pricing / commercial model
Use cases
CIM detects and provides you with insights into what is utmost (uppermost) on the customer’s mind using world-class natural language processing. What products or services are they discussing; are they pleased or unhappy with them? What is their attitude with the customer support being provided to them? Most importantly, are they at risk of attrition?
